Neighbourhood Officer

Neighbourhood Officer - St Helens - 9 month Maternity cover Your New Company

Hays are proud to be working in partnership with a leading social housing provider to recruit an experienced Neighbourhood Officer on a 9-month maternity cover contract. This is an exciting opportunity to join a customer-focused organisation that is committed to creating safe, sustainable communities and delivering essential housing services across St Helens.

Your New Role

As a Neighbourhood Officer, you will be responsible for managing a designated housing patch, acting as the primary point of contact for residents and delivering a high-quality, responsive housing management service. This is a varied and rewarding role that combines tenancy management, neighbourhood improvement, resident engagement and partnership working. You will play a key role in helping customers sustain their tenancies while ensuring communities remain safe, attractive and well managed.

Key Responsibilities

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• Manage a defined portfolio of properties, delivering effective tenancy and estate management services.
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• Provide advice and support to tenants, residents and stakeholders on housing-related matters.
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• Undertake core tenancy management activities, including:
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• Abandoned properties
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• Unauthorised occupation
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• Tenancy fraud investigations
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• Access issues
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• Changes in household circumstances
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• Conduct property viewings, tenancy audits, property inspections, new tenancy visits and starter tenancy reviews.
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• Attend evictions where required and ensure all associated procedures are followed.
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• Analyse neighbourhood and performance data to identify risks and target resources effectively.
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• Ensure compliance with relevant housing legislation, regulatory requirements and insurance obligations.
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• Manage anti-social behaviour (ASB), nuisance and tenancy breach cases, taking appropriate enforcement action where necessary.
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• Support tenancy sustainment initiatives by assessing customer needs, reducing risk and promoting independent living.
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• Work collaboratively with internal departments and external agencies to resolve complex cases.
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• Actively contribute to neighbourhood improvements and resident engagement activities.
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• Deliver excellent customer service while meeting performance targets and service standards.
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What You'll Need to Succeed

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• Experience within housing management, neighbourhood services or a customer-facing housing environment.
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• Experience of managing ASB and nuisance cases.
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• Strong understanding of housing legislation and tenancy management practices.
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• Excellent communication, negotiation and conflict resolution skills.
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• The ability to manage a varied caseload and prioritise competing demands.
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• A proactive, solutions-focused approach and the ability to work independently.
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• Full UK driving licence and access to a vehicle for business use.
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What You'll Get in Return

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• 9-month fixed-term maternity cover contract.
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• £18 - £23 per hour
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• weekly pay
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• Opportunity to work for a highly respected social housing organisation.
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• Hybrid working opportunities.
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• Varied and rewarding workload with autonomy across your patch.
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• Mileage reimbursement.
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• Potential for extension or further opportunities within the organisation
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Apply Now

If you're an experienced housing professional looking for your next challenge and are passionate about making a positive difference within local communities, we'd love to hear from you. Apply today or contact Hays Social Housing for a confidential discussion about this opportunity.

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