Business Assistant

Business Travel Assistant (Temporary Contract)Hourly Rate: £17.41 per hourLocation: South Wales / Hybrid WorkingContract Type: Temporary

We are currently recruiting for a Business Travel Assistant to join a busy commercial team on a temporary basis. This hybrid role offers an excellent opportunity for a customer-focused and highly organised individual to support the delivery of travel services to a diverse range of corporate, educational and group travel customers.

Working within a collaborative team environment, you will be responsible for processing travel bookings, handling customer enquiries, managing ticket requests, and providing administrative support to ensure a seamless customer experience. [Business T...istant JD | PDF]

Key Responsibilities

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• Process business travel ticket requests accurately and efficiently.
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• Manage season ticket applications for corporate and educational customers.
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• Coordinate and fulfil group travel booking requests.
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• Respond to customer enquiries, account queries and refund requests.
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• Provide support to the Business Travel Manager and wider commercial team as required.
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• Assist with initiatives to increase business travel usage and customer engagement.
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• Support the testing of ticketing software upgrades and digital retail systems.
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• Deliver training and guidance to retail agents and partner retailers when required.
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• Maintain high standards of customer service and administrative accuracy at all times.
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About YouEssential Skills & Experience

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• Proficient in Microsoft Office applications.
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• Strong planning and organisational skills with the ability to prioritise workloads effectively.
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• Knowledge and understanding of ticketing systems.
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• Flexible and adaptable approach to work.
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• Excellent customer service skills with a customer-first mindset.
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• Strong written and verbal communication skills.
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Desirable

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• Previous experience within a B2B or B2C sales or customer service environment.
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• Welsh language skills would be advantageous
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Qualifications

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• GCSEs (or equivalent) in English and Mathematics, or a comparable standard of education.
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What's on Offer?

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• £17.41 per hour
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• Hybrid working arrangement
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• Temporary contract with an established organisation
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• Varied and rewarding role supporting a wide range of customers
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• Opportunity to work within a supportive and collaborative team environment
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If you have excellent customer service skills, strong administrative capabilities and enjoy working in a fast-paced environment, we'd love to hear from you.