E-Commerce Manager

E-Commerce Manager Location: West London Salary: Up to £65,000 DOE + Bonus + Benefits Working Pattern: Hybrid (4 days office / 1 day home working) We are working with a successful and growing furniture manufacturing and retail business that has established a strong presence across both direct-to-consumer and retail channels throughout the UK. With ambitious growth plans and significant investment in its digital offering, our client is looking to appoint an experienced E-Commerce Manager to drive online sales performance and support the next stage of business growth. This is an exciting opportunity for a commercially minded e-commerce professional to take ownership of digital trading activity, optimise customer journeys, and identify new opportunities to increase revenue and profitability. The Role Reporting to the Head of E-Commerce, you will play a key role in shaping and executing the company's online sales strategy. You'll work closely with internal stakeholders, external agencies, and third-party partners to deliver exceptional customer experiences and strong commercial results. Key responsibilities include: * Developing and delivering annual e-commerce and promotional strategies to drive online growth * Identifying and executing new opportunities across digital channels, marketplaces, and online partnerships * Managing website performance and implementing initiatives to improve conversion rates and average order value * Working closely with marketing teams and external agencies to maximise digital marketing effectiveness and return on investment * Overseeing online merchandising, product content, pricing, and customer-facing website content * Monitoring performance through analytics platforms and providing actionable insights to key stakeholders * Managing third-party suppliers and logistics partners to ensure a seamless customer experience * Supporting customer retention initiatives through email marketing and digital engagement activity * Collaborating with operations, customer service, and commercial teams to continuously improve processes and customer satisfaction * Keeping up to date with market trends, competitor activity, and emerging e-commerce opportunities About You We're looking for a proactive and results-driven e-commerce professional who combines strong commercial awareness with a hands-on approach. You will ideally have: * Proven experience in an E-Commerce Manager or similar digital trading role * A strong track record of delivering online revenue growth and e-commerce strategy * Experience managing and optimising e-commerce websites * Strong knowledge of performance marketing channels and delivering measurable ROI * Excellent analytical skills and experience using digital reporting and analytics tools * Strong stakeholder management and communication skills * The ability to work independently, prioritise effectively, and drive projects forward * Experience with online marketplaces and third-party sales platforms would be advantageous What's On Offer * Salary up to £65,000 DOE * Performance-related bonus * Hybrid working (1 day per week from home) * 25 days holiday plus bank holidays * Private medical insurance * Pension scheme * Life assurance * Ongoing training and career development opportunities * Employee events and team activities * The opportunity to join a growing business with ambitious plans and genuine scope to make an impact If you're an ambitious e-commerce professional looking to take the next step in your career with a well-established and expanding retail business, we'd love to hear from you