Credit Controller

Credit Controller Stoke-on-Trent | £30,000 Looking for a Credit Control role where you can make a genuine impact? We're recruiting on behalf of a well-established and growing manufacturing business seeking a proactive Credit Controller to join its finance team. This is a fantastic opportunity for someone who enjoys building relationships, resolving queries and taking ownership of customer accounts while supporting a busy finance function. You'll be joining a stable business that values its people, offers excellent benefits and provides opportunities to develop your career. The Role You'll be responsible for managing customer accounts and ensuring cash is collected in line with agreed payment terms. Working closely with customers and internal teams, you'll help maintain strong cash flow while delivering excellent customer service. Key responsibilities include: * Managing outstanding customer debt and chasing overdue payments * Resolving invoice and payment queries * Allocating customer receipts and processing payments * Producing customer statements and maintaining account records * Monitoring credit limits and supporting credit risk management * Processing sales invoices, credit notes and account adjustments * Supporting legal recovery processes where required * Liaising with internal departments and external credit insurers About You You'll have previous Credit Control or Accounts Receivable experience and enjoy working in a fast-paced environment. You'll also have: * Excellent communication and relationship-building skills * Strong organisational skills with great attention to detail * Confidence managing customer accounts and payment queries * Good IT skills, including Microsoft Office (Sage 200 experience is advantageous) * A proactive and customer-focused approach What's on Offer * Salary up to £30,000 * Performance-related bonus * 26 days holiday plus bank holidays and Christmas shutdown * Healthcare scheme * Life assurance * Ongoing training and development * Annual salary reviews * Employee recognition programme