Customer Service Administrator

Your new companyI am currently working with an organisation that requires up to X2 Customer Service Advisors for their team at a particularly busy time on a temporary basis. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering a high standard of service in a fast-paced environment.Working as part of a small and supportive team, you will be the first point of contact for customers, responding to a variety of enquiries relating to payments, pricing, waste services, and general account queries. The role is fully site-based and requires strong communication skills across both telephone and email channels.Your new roleKey Responsibilities

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• Respond to incoming customer enquiries via telephone and email.
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• Handle queries relating to payments, invoices, account balances, and pricing information.
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• Provide accurate information regarding waste collection and related services.
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• Resolve customer issues efficiently and professionally, escalating where necessary.
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• Update and maintain customer records on internal systems.
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• Process customer requests and ensure all actions are completed accurately.
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• Work closely with colleagues to deliver excellent customer service.
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• Support the wider team with administrative duties as required.
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• Ensure all customer interactions are handled in line with company procedures and service standards.
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What you'll need to succeedWe are looking for someone who is:

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• Experienced in a customer service, contact centre, or administration role.
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• Confident handling customer enquiries over the phone and via email.
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• Professional, friendly, and able to build rapport with customers.
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• Organised with strong attention to detail.
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• Comfortable working in a fast-paced environment and managing multiple priorities.
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• Proficient in Microsoft Office and computer-based systems.
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• A strong team player who is willing to support colleagues when needed.
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• Able to remain calm and professional when dealing with challenging queries.
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What you'll get in returnYou will get the opportunity to work for an excellent organisation and, whilst the role is initially on a temporary basis, there is scope for the position to be extended or made permanent depending on performance and business needs. You will work Monday-Friday 08:30-16:30. The rate of pay is £16.45 inclusive of holiday pay and requires an immediate start.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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